FAQ

Booking an appointment is easy. You can click "Book Now" in the top right corner of the page and view open appointments on Alex's schedule.

If you do not see an appointment that fits you, please reach out to Alex via phone or text at 330-238-3094, or through email at alex@somaandsoultherapy.com. She may have other appointments available that would better suit you.

At this time, only virtual telehealth sessions are offered.

At this time, I do not accept insurance. This may actually benefit you:

• Insurance requires you to be “sick” – only covering care if you are mentally "unwell" enough to meet the criteria of a diagnosis
• When reported to insurance companies, certain diagnoses can impact your ability to get life insurance, disability insurance, or certain types of employment
• Greater Flexibility in Care - Insurance companies often dictate how therapy is delivered. This includes session length, frequency, and approved treatment methods. Private pay allows for a more flexible, individualized approach, making space for deeper work and integrative modalities that support both emotional and physical well-being
• Enhanced Privacy - When insurance is involved, personal health information is shared beyond the therapy space for billing and authorization purposes. Private-pay therapy limits the number of entities with access to your records, offering an added layer of privacy and discretion
• No arbitrary ends dates dictated by insurance

Out-of-Network Insurance Support

I am a private-pay practice and do not bill insurance directly. However, I offer an option for clients who wish to use their out-of-network benefits through Thrizer.

While I don't accept insurance directly, your insurance plan may have out-of-network benefits, which means that they will reimburse you for a portion of our session cost. I have partnered with Thrizer to handle the out-of-network process automatically for you. With Thrizer, you will only have to pay a copay for our sessions post-deductible, instead of paying my full fee and waiting for reimbursements. This typically allows clients to save on average 70% upfront on our sessions. During our intake process, I can help you verify if you have out-of-network benefits and how much your copay would be. 

Initial Intake Sessions - $180.00

53-Minute Therapy Session - $180.00

75-Minute Therapy Session - $270.00

In alignment with the No Surprises Act, all current and prospective clients will be provided with a Good Faith Estimate (GFE) of the cost of services. 

Out-of-Network Insurance Support Options

• I am happy to provide a superbill upon request. A superbill is a detailed receipt that clients can submit to their insurance company for possible out-of-network reimbursement. Reimbursement is determined by your insurance provider and cannot be guaranteed.
• I have also partnered with Thrizer to handle the out-of-network process automatically for you. With Thrizer, you will only have to pay a copay for our sessions post-deductible, instead of paying my full fee and waiting for reimbursements. This typically allows clients to save on average 70% upfront on our sessions. During our intake process, I can help you verify if you have out-of-network benefits and how much your copay would be. 

A Good Faith Estimate (GFE) is a document that provides an estimate of the total expected cost of your non-emergency healthcare services. For therapy services, this estimate will detail the anticipated charges for services like the initial intake session and subsequent psychotherapy sessions, typically covering a 12-month period.

The GFE is designed to prevent surprise medical bills and gives you an opportunity to review and discuss the cost of your care before your first appointment.

Where can I find more detailed information?

For comprehensive details on your rights and protections under the No Surprises Act, including how the Good Faith Estimate protects you, please refer to the dedicated "No Surprises Act" page linked at the bottom of our website.

• If you need to cancel an appointment, please do so more than 24 hours in advance of your appointment to avoid a late-cancel/no-show fee. You can easily do so by logging into your Jane App account and cancelling online, calling or texting Alex at 330-238-3094, or emailing Alex at alex@somaandsoultherapy.com.
• If you are unable to keep an appointment, you must notify Alex at least 24 hours in advance. If such advance notice is not received, you will be financially responsible for the $120 late-cancel/no-show fee.
• If you are 15 minutes late to your appointment, Alex will consider that a no-show, and you will be financially responsible for the $120 late-cancel/no-show fee.
• If you arrive late to an appointment, or choose to end the appointment early, you will still be responsible for the full session cost.
• Clients are allowed up to three late cancellations and/or no-shows within a 4-month period. After the third occurrence, we may discuss whether consistent attendance is possible at this time. If scheduling remains inconsistent, or if more than three late cancellations and/or no-shows occur, Alex may refer you to another provider who can better meet your needs.

I help adult women who carry the emotional and physical effects of trauma uncover the root cause of their distress, so they can sleep better, feel safe in their own body, and build a life that doesn’t revolve around managing symptoms.

However, I do not only help women. Feel free to reach out if you identify otherwise!